Changing Support To Zeffy.com

OSGrid Update: Moving to Zeffy for Memberships & Donations

Changing Support Platform to Zeffy.com

What's Changing

OSGrid is moving regular membership and donation collection to Zeffy, a payment platform built specifically for nonprofits.

• Zeffy charges no processing fees — 100% of what's given goes to OSGrid.
• Right now, memberships and donations go through PayPal, which takes a percentage on every transaction. Moving to Zeffy is expected to save OSGrid close to $1,000/year in fees.
• If you already give through PayPal and prefer to keep doing that, you still can. Nothing is being forced — Zeffy is simply the new preferred option going forward.

What Does NOT Change

• OSGrid's $10/month membership minimum stays the same.
• Membership remains optional, same as it's always been.
• PayPal isn't going away entirely — OSGrid will still use it to pay vendors (hosting, services, etc.), just not for collecting member/donor payments.

Frequently Asked Questions

Q: Do I have to switch to Zeffy?

No. If PayPal works for you, you can keep using it. Zeffy is the new preferred option, not a requirement.

Q: Is my membership amount changing?

No. The $10/month minimum is unchanged.

Q: Why bother switching at all?

Because Zeffy takes no cut, more of every dollar given goes directly to keeping the grid running rather than to transaction fees.

Q: Where do I go to give through Zeffy?

https://www.zeffy.com/en-US/donation-form/donate-to-change-lives-22863

Q: What is the "tip" on the Zeffy checkout page?

When you give through Zeffy, the checkout page shows a suggested tip. This tip goes to Zeffy, not to OSGrid, and it is how Zeffy is able to process donations for nonprofits without charging any transaction fees. The tip is completely optional. You can change the amount or set it to zero, and your full donation will still go to OSGrid either way. Your Zeffy email receipt will show the tax-deductible amount of your donation.

Q: How do I cancel my OSGrid PayPal subscription?

On the PayPal website:

1. Log in to your PayPal account.
2. Click the Gear (Settings) icon in the top-right corner.
3. Click the Payments tab, then select Manage Automatic Payments (or Subscriptions and Saved Businesses).
4. Select OSGrid from the list of subscriptions on the left.
5. Click Cancel, Cancel Automatic Payments, or "Stop paying with PayPal."
6. Click Cancel Automatic Payments again to confirm.

On the PayPal mobile app:

1. Open the PayPal app on your phone and log in.
2. Tap your Profile icon or the Menu in the top corner.
3. Select Subscriptions (or Linked Businesses).
4. Tap our nonprofit's name (OSGrid).
5. Tap Manage or Account near the top, then cancel the subscription.

Q: How secure is Zeffy.com compared to PayPal?

Zeffy does not process or keep your credit card data itself. All card payments on Zeffy are handled by Stripe, one of the largest and most trusted payment processors in the world. Stripe is used by millions of organizations, including UNICEF and many other major charities, as well as companies such as Amazon, Google, and Shopify.

Stripe is independently audited and certified as a PCI Level 1 Service Provider — the highest and strictest security certification in the credit card industry, the same level of protection that PayPal and the big banks are held to. Your card information is encrypted and handled by Stripe, not by Zeffy and not by OSGrid. OSGrid never sees your card number.

The reason we are moving to Zeffy is simple: Zeffy charges OSGrid no processing fees at all, so 100% of your donation goes to keeping the grid running. With PayPal, a portion of every donation is lost to fees.

That said, this is entirely your choice — it is optional. If you feel more comfortable staying with PayPal, you are absolutely welcome to do so, and we are deeply grateful for your continued support either way.